Employing a combination of in the trenches experience and leading training methodologies, Ross has been assisting organizations to maximize profitability while exceeding customer expectations.

Whether it was his role as VP of Sales, Marketing & Service, developing a relationship management program for an international sales team or developing one of the first sets of performance standards for the Call Centre Industry, Ross has been able to link performance enhancement and profitable customers.

Through the implementation of SDS products, Ross will work with your sales and services teams to boost sales while enhancing customer relations.

Success in the boardroom and in the sales trenches has done little to improve his ability to lower his golf score. Other passions include managing a rep soccer team, gardening, entertaining and his wife and two incredible daughters.